How to order

Simple, hassle-free & with a 100% Happy Guarantee
  • 1. Ordering the portrait
  • On the Order here page, select the type of surface of your painting. You have a choice between card and stretched canvas (for information about the differences between the types, please go to FAQ). When you click 'Order' under the desired surface type, you'll be taken to the next page where you'll be choosing colour scheme and dimensions of your custom cat portrait and uploading a selection of photos (3 is a minimum but you're very welcome to send me more). Once you've placed your order, I will contact you by email within 24 hours. If you have any problem uploading the images, you can send them to me at order@catelier.art. If you're commissioning a colour portrait, and would like me to use specific colours, please include this information in the 'Comments to your order' or in a separate email. If you don't know what colour scheme or format would be best, there's an option to select 'I don't know, please help me choose' and we can discuss that over email. Please note that there is no payment at this stage. You will be paying only once you've approved the painting.
  • 2. Concept
  • Once I've received your order with the photos, I will pick one of them and we can discuss things like colours, whether this should be a full body portrait or just the head, etc. One we've agreed on the concept, I'll proceed to do the painting.
  • 3. Approval
  • When your artwork is ready, I will send you an email with a photo of the painting for you to approve. You will not be charged for the painting unless you approve it.
  • 4. Payment
  • All painting prices are inclusive of VAT. Once you've approved the painting, I will issue a VAT invoice. Payments are taken via a bank transfer in EUR. For international bank transfers I highly recommend Wise because of their low fees, efficiency and transparency. Buyers from outside of EU are responsible for any custom fees.
  • 5. Shipping
  • Once you've paid for the painting, I will securely pack it and ship it to you. Depending on where you are located, I will ship it using one of the following courier companies: DPD, DHL or UPS. Shipping costs: Europe: €20 US & Canada: €60 Other countries: €120
  • 6. Returns policy
  • Once the artwork reaches you, you have a week within which you can contact me if there are any problems. In the unlikely scenario that you're not fully satisfied with the painting after receiving it, you can send it back and once it's been safely returned, I will give you a 100% refund (minus the shipping costs).